1. Who We Are
This website is operated by Professional Medical Ltd, which provides information and referral coordination for consultant-led Arthrosamid® injections delivered at Physio on the Green, London.
Data Controller:
Professional Medical Ltd
Registered address: Riverview, Appleford Road, Su@on Courtenay, Oxfordshire, OX14 4NR
Email: info@professionalmedical.co.uk
2. What Information We Collect
We may collect the following information when you use this website or contact us:
- Personal details: name, email address, phone number
- Health-related information: limited information you choose to share relating to knee symptoms or treatment enquiries
- Technical data: IP address, browser type, device information, pages visited (via cookies and analytics)
We only collect information that is necessary and relevant to responding to your enquiry.
3. How We Use Your Information
Your information is used to:
- Respond to enquiries about Arthrosamid® treatment
- Arrange or facilitate referrals and appointments
- Communicate relevant information about consultations or next steps
- Improve website performance and user experience
- Comply with legal and regulatory obligations
We do not use your data for automated decision-making or profiling.
4. Lawful Basis for Processing
Under UK GDPR, we process your data based on one or more of the following lawful grounds:
- Consent – where you voluntarily submit information via the website
- Legitimate interests – to respond to enquiries and manage referrals
- Healthcare provision – where relevant to arranging specialist care
- Legal obligation – where required by law
5. Sharing Your Information
We may share your information only where necessary, including with:
- Physio on the Green (for treatment delivery)
- Consultant clinicians involved in your care
- IT or website service providers (under strict data-processing agreements)
We do not sell your data or share it with third parties for marketing purposes.
6. How We Store and Protect Your Data
Your data is stored securely using appropriate technical and organisational safeguards. Access is restricted to authorised personnel only. We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or to meet legal requirements.
7. Cookies and Analytics
This website may use cookies and analytics tools to understand how visitors use the site. These help us improve content and functionality.
You can control or disable cookies through your browser settings.
8. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Restrict or object to certain types of processing
- Withdraw consent at any time
To exercise these rights, please contact us using the details below.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: info@professionalmedical.co.uk
Company: Professional Medical Ltd
If you are unhappy with how your data is handled, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.